IT Professional Services & Support
Our team is ready to build and support your IT objectives.
Advisory & Design
Professional Services
Managed Services
IP Network Design
Premise & Cloud Contact Center
Interative Voice Responce (IVR)
Advisory & Design
Know the state of your IT. Get the data and comprehensive assessment you need to make informed decisions about your IT environment. Our team of virtual CIOs can create a customized plan that starts and ends with your business and prioritizes your business goals through technology alignment.
Let Precision Blue’s team of Professional Services Consultants modernize your IT footprint by:
- Auditing your business operations
- Capturing your business objectives
- Crafting modernized solutions with our technical teams
- Creating a road-map following cost/benefit analysis
- Building out the solutions to move your business forward
Business Consulting
Our Business Consulting team has over 30 years of experience eliciting Business Requirements and generating Business relevant documentation. Let our experienced team elicit and document your path forward.
Contact Center Consulting
Customer Experience (CX) and Agent Experience (AX) are the driving forces behind customer acquisition and customer satisfaction. We can help onboard you with the latest differentiators in the market.
Networks Consulting
Our Network Consultancy Team can meet with your Network and IT teams to:
- Understand project goals & timelines
- Capture requirements
- Create a bespoke design
- Execute any associated deliverables for completion.
Systems Integration Consulting
Avoid silos of solutions that fit a vertical but don’t talk to one another. We can show you how systems integration will make your operations wholistic and complete. We have deep experience in the integration space across CTI and CRM platform integrations.
Professional Services
Are you looking for agility in service delivery? Augment your staffing by onboarding our talented technical resources.
Business Analysis
Our business analysts bring a wealth of experience across a spectrum of IT focus areas. We can source staff to run discovery and document all types of deliverables.
Systems Integration
Connecting your siloed solution stack is essential to keeping fluidity and agility in your business operations. We’ll analyze and help you determine the true value of these investments.
Software Development
Software Development is continually evolving and it’s often a challenge to keep your internal team current on it all. Use our resources to build a Proof of Concept, or to improve your DevOps.
Managed Services
Our Managed Services team can take the strain out of operating your IT solutions, offering you total peace of mind. We take responsibility for 24/7 management and support of your IT solutions, freeing you up to drive core strategy for your business instead.
IT Procurement & Project Management
Spend smarter. We partner with the most trusted technology brands on the market, ensuring great pricing and availability of devices, servers and other hardware that your business needs. In addition, our PMP-certified team can keep your project organized from beginning to end.
Contact Center Management
A Contact Center often has complex mission critical components that require monitoring and support to run as efficiently as possible. Being proactive and preplanning ongoing environment maintenance is essential to avoiding the IT fire drills and service interruptions. Invest in a managed services solution today.
Network Monitoring
To support today’s enterprise IT systems and networks complexity, it is essential to use a modern network monitoring service to be notified of any issues, and to initiate proactive resolutions. Avoid the reactive service interuption meltdowns that can taint your reputation of excellence. Opt to invest in proactive monitoring for peace of mind.
IP Network Design and Implementation
Businesses rely on resilient networks for success. As your network challenges grow, consider outsourcing to our Network Consultancy Team to meet your objectives. Whether it’s network audits, performance analysis, or creating bespoke designs, we’ll deliver.
Network Design
As your business continually undergoes digital transformation, your underlying networks must accomodate the ongoing changes. Use our network design skills to integrate your systems and architect new networks. We’ll transform your business using technologies such as: MPLS/ VPLS & SDWAN, Networking, switches, routers and firewalls.
Communication Systems
The latest Unified Communications offerings rely heavily on a solid network implementation to run worry free. Help your business spend less time connecting, and more time being connected.
Data Center & Cloud Migration
Managing and migrating production traffic is not for the faint of heart. Every phone call and database transaction must succeed. Our expert staff can minimize your risk, and plan your changes so the business can run on all cylinders on the next business day.
Cloud & Premise Contact Center
Our professional services team can provide guidance and insight into the ever-evolving space of contact center. Our focus is always stability and redundancy as the pillars of new feature enablements.
Contact Center
Our team can advise on, and modernize your Contact Center operations. In an era when Customer Experience (CX) wins market share, don’t fall behind by ignoring your must valuable CX enablement tools.
Systems Integration
Sometimes businesses aren’t aware of how systems integrations can resolve operational inconsistencies. They can make your operation more fluid and prove well worth their investments. Let us show you how.
Interactive Voice Response
Introduce sophisticated self-service IVR with integrations to your CRM systems and databases.
Self Service IVR
Automate your customer interactions, offer 24/7 availability, simplify and streamline processes, and improve customer satisfaction. Achieve all of these objectives while reducing your operating costs, and maximizing your return on investment.
Conversational IVR
Allow your customers to speak hands-free, and avoid the burden of traversing through slow, confusing hierarchical menus.
Intelligent Virtual Agents
Take your IVR a step further by introducing Artificial Intelligence and automated processes to handle the majority of IVR use cases.
We're Here To Help!
Office
2355 Hwy 36 W Suite 400,
Roseville, MN 55113
Hours
S-S: Closed
Call Us
(833) 407-2583