Testimonials

Nov 2003

I'd like to take this opportunity to thank your staff, especially Nelson and Kristy, who today received, as usual, a package that needed to be copied and delivered ASAP. Kristy, thank God, knew where Kendall County building was, and delivered the package for me. And as usual, Nelson got the ball rolling and did a stupendous job.

Thank you, thank you.

Irene L
Manard Consulting Inc
Downers Grove IL

July 2002

I just wanted to let you know of the wonderful service I received from your staff with a rush order on Street Maps for the Village of Lisle. I also needed the maps folded. Nelson was very efficient and professional in his effort to get everyone to work on my orders. I was able to get my maps printed, folded and delivered the next day! Again, thanks to everyone who helped, especially Nelson, Fernando and his team, Kristy, Laura, James, Mikey, Lisa and everyone I may have forgotten.

GREAT JOB!

Judy L
Village of Lisle
Lisle IL

July 2003

Hi Fernando. Just wanted to take a moment and thank you for all you do to make our jobs more pleasant. I appreciate how quickly you provide us with what we need.

I also appreciate when you call to clarify and concerns or questions. This demonstrates your commitment to doing an excellent job the first time around! Thanks again for your excellent customer service skills and a job well done!

Ada M
Krusinski Construction Co

April 2003

Fernando. I want to express my sincere appreciation to you for going "above and beyond" to help us get the drawings delivered on time Tuesday morning. I have come to expect great service when I go to PBI – but I never expected you to come in at 5:00 in the morning and complete our project for an 8:00 am delivery downtown. You personally take great ownership of this issue and driving it to successful completion is truly appreciated.

Ali E
GE Management Services Inc
Chicago IL

April 2002

I would like to express my sincere thanks and appreciation to Laura Miller for the recent efforts in technical drawing reproduction for ComEd Energy Delivery. Her efforts resulted in the following critical success factors:

• Meeting our schedule milestones for this project
• Helpfulness in following through on getting it done when we needed it
• Superior reproduction capabilities
  

I especially want to mention her attentiveness and customer focus were a breath of fresh air. I look forward to working with PBI on future projects due to this customer focus.

TR F
ComEd Energy Service
Oakbrook Terrace IL

I would like to express my sincere thanks and appreciation to you fine staff of professionals. This team, from your small documents department, has been a pleasure to work with. Laura has demonstrated your group can and will go the extra mile to make sure we have all our materials in a timely manner and done correctly. On those rare occasions, if a mistake is discovered, Laura and her team bend over backwards to satisfy our needs. They never fail me in handling large print jobs, on time pickup and delivery to my customer's (ComEd) satisfaction.

Once again, thank you and your team for many jobs well done.

Craig W
GE Industrial Systems
Oakbrook Terrace IL

May 2002

I would like to take the time to thank you for the service that we have received from PBI. Our drawings always get where they need to go, when we want them, even on short notice. Your decision to print later has really helped us out.

Thanks for a great service.

Zachery W
Legat Architects
Schaumburg, IL